Shipping and Refund Policy
Shipping
- Orders are sent from Sydney, Australia.
- Order processing: 2–4 business days.
- Domestic delivery: usually 2–6 business days with Australia Post Standard.
- International delivery: Australia Post estimates 5–25+ business days for International Standard, but delivery times vary by country and may take longer. Customs checks can also cause delays.
- Delivery times are estimates and may change due to delays outside our control.
Refunds and exchanges
We don’t offer refunds or exchanges for change of mind, including if an item doesn’t fit or no longer suits you. Please check the measurements and product details before ordering.
If your item arrives damaged, faulty or significantly different from its listing, contact us as soon as possible, ideally within 48 hours of delivery. Please include clear photos of the item and the issue so we can assess it and work with you on a resolution.
Any remedies required under Australian Consumer Law or the consumer protection laws that apply in your country still apply. Depending on the issue, you may be entitled to a refund, repair or replacement.
Contact
For questions about these terms, contact us at support@yyved.com
